Contact
Talk to the CloudFix security and compliance team.
Security questions, vulnerability reports, document requests and compliance questions all come through the form below. Security issues get a response within 24 hours.
Who to contact
Response: 24 hours
Security team
Security concerns, incidents and general security questions.
Report a security issueResponse: 2 business days
Compliance and documentation
SOC 2 reports, DPA requests and audit-related questions.
Request documentationDocs: support.cloudfix.com
General support
Product questions, onboarding and account issues are fastest through the support portal.
Open the support portal
Send us a message
One form for every security and compliance request.
For an urgent security issue, choose Vulnerability report as the subject and we will respond within 24 hours. Documents marked NDA are sent once one is in place.
Vulnerability reporting
Responsible disclosure.
We take security vulnerabilities seriously and appreciate responsible disclosure. The full programme is on the support page.
Submit your findings with the form above, choosing Vulnerability report as the subject, with full details.
Do not disclose the vulnerability publicly before we have had a chance to remediate it.
We acknowledge within 24 hours and give an initial assessment within 72 hours.
We keep you updated on remediation and tell you when the fix is deployed.
We ask you to allow 90 days for remediation before any public disclosure.